Clients are required to pay for corporate bookings in full prior to their session or within 15 business days of a booking taking place.
Prices are agreed prior to the first booking, these may change from time to time, but all bookings made prior to change in price will remain unchanged.
Corporate Calm reserves the right to refuse entry or expel clients from any sessions should their conduct be deemed unfit or should they be deemed to be in breach of the terms. In such instances Corporate Calm will not refund the client.
Cancellations & Rescheduling
Cancellation or rescheduling fees
Less than 5 working days notice – Full fee due.
Where cancellations are made in sufficient time, credit will be added back to the relevant account. Massage cancelled with less than the required notice will still incur the full fee.
Corporate Calm cannot be held responsible for a particular session or instructor becoming unavailable. If an instructor becomes unavailable we will ensure – where practically possible – that they are replaced by another instructor. Where this is not possible, or where a session is cancelled due to unforeseen circumstances, we will issue a full refund to all those who have previously booked. Corporate Calm will not be liable for any other incurred costs or damages to the client from a cancellation.
Locations and Start Times
For on-site sessions, clients are asked to arrive at least 5 minutes prior to the start of their session.
For on-site corporate bookings, the location must be agreed between Corporate Calm and the client at least 5 days prior to the first class and it is the responsibility of the client to ensure the location is safe and suitable for a wellbeing class.
Client & Teacher protocol
Bookings are an arrangement between Corporate Calm and the client. All bookings, cancellations and arrangements are to be made between Corporate Calm and the client (with therapist keeping informed throughout). Booking or attempting to book a Corporate Calm facilitator independently and not through Corporate Calm will result in an immediate termination of the facilitator’s contract and other bookings with the company.
Following the termination of a contract, the former Corporate Calm facilitator is not permitted to work with the client for 12 months after the date of their final booked session. If the former facilitator continues to work for the client within the 12 month period after the final session, the client will be obligated to reimburse Corporate Calm for the full amount paid to the facilitator for these sessions.
Fitness and Health
Corporate Calm advises Customers not to take part in any sessions without first seeking medical advice if they have any concerns at all over their physical condition.
Customers with low or high blood pressure or cardiovascular irregularities should not attend the session without express and written permission from a medical professional.
Corporate Calm reserves the right to refuse access to any Customer if it in any way doubts the health of the Customer and their ability to safely take part in the session.
Customers accept the risk of injury from performing exercises in the session. Corporate Calm accepts no liability for injury to the Customer, except in so far as such injury is by law incapable of exclusion.
New Customers will be asked to fill out a Medical Questionnaire for treatment, so Corporate Calmis better informed of the Customer’s physical condition. This form will also waiver Corporate Calm responsibility for physical injury caused by the Classes.
Women who are 14+ weeks pregnant are welcome to receive massage and not before 14 weeks.
Clients partaking in a massage treatment are required to complete a massage disclaimer form prior to their first treatment.
Complaints If you wish to make a complaint, please email info@corporate-calm.co.uk call 0207 100 5465.
